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Configure DNS Settings For Your Domain

In order to start using email services on your Domain, it is essential that the correct Mail Exchange (MX) records are added to your DNS settings. These MX records must be created on the authoritative Name Servers of your Domain. If you do not have the necessary access privileges to . . . Read more

Managing your address book

The address book will show you any saved contacts. This will store names and email addresses so that you don’t have to remember these while composing emails. The left hand side will display all of the saved addresses, and the right side will show the information about the selected contact. . . . Read more

Using Webmail Filters

Filters allow you to manage the flow of incoming emails. Using filters, you can automatically move, copy, redirect, discard, or reply your mail, even keep spam out– all based on a combination of subject, sender, recipients, size and more. To create a filter: 1. Login to the webmail interface. 2. . . . Read more

Forward incoming email to another account

If you wish to forward all incoming emails to another account, here is how you can do it: Login to the webmail interface. At the top of the page, click on 3 parallel sign icon besides OX symbol. Click on Settings. Enter the email address to which you want to forward . . . Read more

Adding an automated response for your email

Each user can enable, disable and modify their own auto-responder from their webmail interface. Enabling the auto-responder would result in an automatic reply being sent out by the Email system as soon as an Email is received for that specific Email address. Here is what you need to do for . . . Read more

Manage Catch-All Account

A catchall is an account that receives messages sent to non-existent email addresses at your domain name. For example, if someone sends a mail to mgmt@yourdomainname.com, and the account didn’t actually exist, your catchall would receive this message. A catchall email address can ensure that genuine and possibly important communication . . . Read more

Domain Aliases

What is a domain alias? If you have more than one domain name, you can receive emails on all of them using the email addresses created in your hosting package without setting up separate accounts and forwarding them. For example, lets assume that the owner of domain1.com has setup the . . . Read more

Modify Your Communication Email Address

In order to receive all important communication with respect to your email setup such as user related notifications and password reminders, we require you to provide us a contact email address for the account administrator. You can modify this email address at any time. To do so – Go to . . . Read more

Reset Password From Dashboard

When you do not have access to your webmail account, you can reset the password from the Admin interface (Dashboard) of the domain name. Here are the steps to reset the password from the Dashboard: Login to the Dashboard of the email control panel of the domain name. Click on . . . Read more

SMTP and ESMTP error code list

It is important to figure out why your email bounces. If you receive an email bounce, you can look in the bounce message to find the proper error code that will give you the reason for the bounce. Below is a list of the Standard SMTP error codes and the . . . Read more