Have a Question?

If you have any question you can ask below or enter what you are looking for!

All posts in Email User’s Guide

Forward incoming email to another account

If you wish to forward all incoming emails to another account, here is how you can do it: Login to the webmail interface. At the top of the page, click on Settings. Click on Filters. Under here you will need to create the ruleset under Open-Xchange. Simply click the (+) . . . Read more

How to add filters in your webmail

RoundCube, our Webmail offering for IMAP email, allows users to sort email, forward it, and create vacation messages.  RoundCube comes with a built-in sieve filtering interface. This interface allows you to create filtering rules without knowing sieve syntax. Adding Sieve Filtering Code in RoundCube To find the built-in sieve interface, . . . Read more

iPhone and Apple Mail Issues

An SSL Certificate is a file issued by a trusted third party that verifies you have connected to a legitimate server and not an imposter trying to steal your data. When an SSL connection is made with a server, the server provides the certificate to the computer connecting to it. . . . Read more

Import emails from different provider

You can import mails from another client to your email hosting accounts. To do this you can use the import emails option from the Roundcube+ webmail interface by following these steps.  Step 1: Log in to your webmail panel.  Log in to your webmail account using the username and password . . . Read more

Sent folder under Windows Live Mail.

Introduction: This is not exactly an issue but a folder preference under Windows Live Mail. When using IMAP with Windows Live Mail, the sent emails are synced to a new folder: ‘Sent Items’ and not the ‘Sent’ folder, which is the default folder under our email hosting accounts. In Windows . . . Read more

Sieve filtering

What is Sieve filtering? At a basic level, Sieve is a system whereby the server is given rules by you to filter your email into folders. It then means that, whatever email program you use, your email is already filed away in to their correct folder according to your needs. . . . Read more

Change the password for your email account

The password associated with your email account can be used to access the webmail interface, as well as configure your account with a desktop mail client. You can change this password from the webmail interface at any time. Here’s how you can do so – 1. Login to the webmail . . . Read more